Shipping policy

This policy explains how we process, pack and deliver your order, how long delivery takes, and what happens if something goes wrong in transit.

1. Order Processing

Your order is processed and prepared for dispatch promptly after payment is confirmed. Processing includes order verification, quality checks and packing.

Once your parcel is dispatched, you will receive a shipping confirmation email with your tracking number.
During sales periods and peak seasons, dispatch may take slightly longer.

2. Delivery Time

Estimated delivery time: 7–15 days from the date your order is placed.

Delivery estimates are provided as a general guideline. Actual delivery times may be affected by customs clearance, weather, carrier capacity, remote delivery locations or other circumstances beyond our control.

3. Shipping Destinations

We ship internationally. Available destinations and shipping options are shown at checkout. If your country or region does not appear as a shipping option at checkout, we are unfortunately unable to deliver there at this time.

4. Shipping Costs

Shipping costs are calculated based on the destination, weight and size of your order, and the shipping method selected. The exact shipping cost is displayed at checkout before you complete payment.

From time to time we may offer free shipping promotions. Any such promotion will be clearly stated on our website and applied automatically at checkout where applicable.

5. Tracking Your Order

Once your order ships, we email you a tracking number along with instructions on how to follow your parcel. Tracking information may take 2–5 days to update after dispatch.

If your tracking number has not updated within 7 days of receiving your shipping confirmation, please contact us and we will investigate with the carrier.

6. Customs, Duties & Taxes

International orders may be subject to import duties, taxes and customs fees once the parcel reaches its destination country.
These charges are the responsibility of the recipient. They are not included in the item price or shipping cost at checkout, as they are levied by your local customs authority.
KASUDY has no control over these charges and cannot predict their amount. For details, please contact your local customs office.
We are not responsible for delays caused by customs clearance.

7. Incorrect Shipping Address

Please check your shipping address carefully before completing checkout. We ship to the address provided by you and cannot change it once the order has been dispatched.

If you notice an error, email us immediately at service@kasudy.com — we will do our best to correct it before dispatch.
If a parcel is returned to us because the address was incorrect or incomplete, we can arrange reshipment once the additional shipping cost is covered.
KASUDY is not responsible for parcels delivered to an address that was entered incorrectly at checkout.

8. Delayed, Lost or Damaged Shipments

Delayed: If your order has not arrived within 20 days of placing it, contact us and we will trace the parcel with the carrier and keep you informed.

Lost: If a shipment is confirmed lost by the carrier, we will send a replacement or issue a full refund, whichever you prefer.

Damaged in transit: Please contact us within 7 days of delivery with photos of the item and the packaging. See our Return & Refund Policy for how we resolve these cases.

9. Multiple Packages

To speed up delivery, orders containing several items may be shipped in separate packages. Each parcel will have its own tracking number, and items may therefore arrive on different dates. You will not be charged extra shipping fees for split shipments.

10. Undeliverable or Refused Deliveries

If delivery fails because a parcel was refused, unclaimed, or could not be delivered for reasons within the recipient's control, it will be returned to us. In such cases, reshipment can be arranged once the additional shipping cost is covered, or a refund may be issued minus the original shipping cost and any return charges applied by the carrier.

Questions about shipping? Contact us
Email: service@kasudy.com
Response time: Within 1 business day
Service hours: Monday – Friday, 9:00 – 18:00 (GMT+8). Closed on Saturdays, Sundays and public holidays.

11. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date and will apply to purchases made after the effective date.