Payment methods

This page explains the payment methods we accept, how payments are processed, and what to do if a payment runs into a problem.

1. Accepted Payment Methods

We accept the following payment methods at checkout. Available options may vary depending on your country or region and will be shown during checkout.

Credit & Debit Cards

Visa
Mastercard

Digital Wallets

PayPal
Apple Pay
Google Pay

All payments are processed in the currency displayed at checkout. If you pay in a different currency, your bank or card issuer may apply a conversion rate and an international transaction fee — these charges are set by your provider and are outside our control.

2. Payment Security

Protecting your payment details is a priority.

All transactions are encrypted and transmitted over a secure connection (SSL/HTTPS).
Payment details are handled by PCI DSS–compliant payment providers. We do not store your full card number, expiry date or security code.
Additional verification steps, such as 3D Secure (Verified by Visa / Mastercard Identity Check), may be requested by your bank.
We never ask for your card details, password or verification code by email. If you receive a message claiming to be from us asking for this, please do not respond and contact us directly.

3. When Payment Is Taken

Your payment method is charged at the time you place your order, once the payment has been authorised. Some banks may display a pending authorisation hold before the amount is finally debited.

4. Taxes, Duties and Customs Fees

Prices shown at checkout include applicable sales tax where required, and exclude shipping costs, which are displayed separately before you confirm payment.
International orders may be subject to import duties, taxes and customs fees charged by your local customs authority.
These charges are levied by your country and are the responsibility of the recipient. They are not included in the item price or shipping fee, and KASUDY cannot predict or reimburse them.

5. Declined or Failed Payments

If your payment does not go through, please check the following:

The card number, expiry date, security code and billing address entered are correct
Your card is enabled for online and international transactions
You have sufficient available balance or credit
Your bank has not flagged the transaction as suspicious — if so, authorising it with your bank usually resolves it

If payment fails, your order will not be processed and no item will be dispatched. You may try again with the same or a different payment method. If you continue to have difficulty, email us and we will help.

6. Order Verification

To protect against fraud, we may ask for additional verification before dispatching an order, particularly for high-value purchases or where billing and shipping details differ significantly. In these cases we will contact you by email, and dispatch will be held until verification is complete. Documents submitted for verification are used only for that purpose.

7. Refunds

Refunds, where approved under our Return & Refund Policy, are issued back to the original payment method used for the purchase. We are unable to refund to a different card or account.

Approved refunds are processed within 5–7 business days of the returned item being inspected.
Your bank or payment provider may then take a further 3–5 business days to post the refund to your account.
Refunds are made in the original transaction currency. Any exchange-rate difference is determined by your provider.

8. Payment Disputes and Chargebacks

We would rather resolve an issue directly than have it escalate. If something is wrong with your order, please email us at service@kasudy.com first — most problems can be resolved quickly with a replacement, exchange or refund.

If a chargeback is filed, we will provide the relevant order and delivery evidence to the payment provider. Filing a chargeback contrary to these terms, for example after an item has been delivered and accepted, may result in the account being restricted from future purchases.

Payment questions? Contact us
Email: service@kasudy.com
Response time: Within 1 business day
Service hours: Monday – Friday, 9:00 – 18:00 (GMT+8). Closed on Saturdays, Sundays and public holidays.

9. Changes to This Page

We may update the payment methods we accept or amend this information from time to time. The most current version will always be shown on this page.