Return policy

We want you to be happy with your order. If something isn't right, this policy explains when and how you can return an item, who pays the return shipping, and how refunds are processed.

1. Return Window

You may request a return within 30 days of the delivery date shown in your tracking information. Return requests made after this period cannot be accepted.

If your item arrives damaged, defective or incorrect, please refer to section 5 — different rules apply, and we cover the cost.

2. Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

Unworn, unwashed and unaltered
Free from stains, marks, pet hair, makeup marks and odours (including perfume and deodorant)
All original tags, labels and any accessories still attached
In its original packaging where applicable
Accompanied by proof of purchase (order number or confirmation email)

Non-returnable items

Gift cards and store credit
Items returned in a condition that indicates they have been worn or used beyond reasonable inspection
Items damaged as a result of misuse, incorrect washing or careless handling after delivery

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer.

You are responsible for arranging and paying for return shipping, except in the cases listed in the table below. We recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit back to us.

Situation	Who pays return shipping
Change of mind, size no longer wanted, wrong item ordered by mistake	Customer
Item does not fit	Customer
Item arrived damaged or defective	KASUDY
Wrong item or wrong size sent by us	KASUDY
Item is materially different from its description	KASUDY

When the return is our responsibility, we will provide a prepaid return label or arrange a suitable return method at no cost to you.

Original shipping fees paid at checkout are non-refundable, except where the return is due to our error.

4. How to Start a Return

Please do not send your item back before contacting us. Returns sent without prior approval cannot be matched to an order and will not be refunded.

Email us at service@kasudy.com within 30 days of delivery, using the subject line "Return Request – Order #[your order number]".
Include your order number, the item(s) you wish to return, and the reason for the return.
Attach photos showing the item's condition (and, for damaged or incorrect items, photos of the defect or the wrong item received, including the tags).
Wait for our reply. We will confirm whether your return is approved and send you the return address along with any further instructions.
Ship the item using a tracked service and share the tracking number with us.

We reply to return requests within 1 business day during our service hours.

5. Damaged, Defective or Incorrect Items

We check every order before it leaves us, but mistakes and transit damage can happen. If this occurs:

Contact us within 7 days of delivery at service@kasudy.com with your order number and clear photos.
Please keep the item, its tags and all original packaging until we have resolved the matter.
Once verified, we will offer you a replacement, an exchange or a full refund — your choice, subject to stock availability.
In these cases, we cover all return shipping costs, and you will not be asked to return the item if we determine it is not economically reasonable to do so.

Refunds for faulty or incorrect items include the original shipping fee paid.

6. Refund Processing

Once your return is received and inspected, we will email you to confirm whether the refund has been approved.

Approved refunds are issued to your original payment method within 5–7 business days after inspection.
Your bank or payment provider may require additional time to post the refund to your account — this is typically 3–5 business days, depending on the provider.
Refunds are made in the original currency of purchase. Exchange-rate differences are outside our control.
If your return is rejected because the item did not meet the eligibility conditions, we will contact you with an explanation and, on request, return the item to you at your cost.

7. Exchanges

We offer exchanges for a different size or colour of the same item, subject to availability. Follow the return process above and state clearly which item you would like in exchange. If the requested item is out of stock, we will issue a refund instead.

Return shipping for size exchanges is the customer's responsibility, unless the item received was faulty or incorrect.

8. Order Cancellation

Orders may be cancelled free of charge before they have been dispatched. Once an order has shipped, it cannot be cancelled and must be handled as a return under this policy. Please contact us as soon as possible if you wish to cancel.

9. Undeliverable, Refused or Unclaimed Packages

If an incorrect or incomplete address was provided at checkout and the parcel is returned to us, we can reship it once the shipping cost is covered.
Packages refused at delivery or left unclaimed will be treated as returns. Refunds, where issued, exclude the original shipping cost and any return costs charged to us by the carrier.
If an item appears lost in transit, contact us and we will investigate with the carrier and resolve accordingly.

Questions about a return? Contact us
Email: service@kasudy.com
Response time: Within 1 business day
Service hours: Monday – Friday, 9:00 – 18:00 (GMT+8). Closed on Saturdays, Sundays and public holidays.

10. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date and will apply to purchases made after the effective date.