Privacy policy

This Privacy Policy explains how KASUDY ("we", "us", "our") collects, uses and protects your personal information when you visit our website or place an order. Please read it carefully. By using our website, you agree to the practices described below.

1. Information We Collect

We only collect information that is necessary to process your order and provide customer support. This falls into two categories:

Information you provide to us

Contact details: name, email address, shipping address, phone number (if provided)
Order information: items purchased, size, order date, order number
Payment-related information: billing details required to complete the transaction
Communication content: the content of emails and messages you send to our customer service team

Payment card details are collected and processed directly by our payment providers. We do not store or have access to your full card number, expiry date or security code.

Information collected automatically

Device and technical data: IP address, browser type, device type, operating system
Usage data: pages viewed, products clicked, time spent on the site, referring page
Cookies and similar technologies: see the "Cookies" section below

2. How We Use Your Information

Purpose	Why we do it
Processing and delivering orders	To confirm your purchase, arrange shipping and send delivery updates
Customer support	To answer your questions and handle returns, exchanges and refunds
Payment and fraud prevention	To complete transactions securely and detect suspicious or fraudulent activity
Service improvement	To understand how visitors use our site and improve our products and pages
Legal compliance	To meet tax, accounting and other legal obligations
Marketing (only with your consent)	To send newsletters or promotional offers if you have opted in

3. Sharing Your Information

We do not sell, rent or trade your personal information. We share it only with third parties that help us operate our store, and only to the extent necessary:

Payment processors — to securely complete your payment
Shipping and logistics providers — to deliver your order
E-commerce platform and IT service providers — to host and operate the website
Analytics providers — to measure traffic and site performance
Legal or regulatory authorities — where required by law or to protect our legal rights

These parties are permitted to use your information only to perform services for us, and are required to protect it appropriately.

4. Cookies

Cookies are small files stored on your device that help websites function. We use them to:

Keep items in your shopping cart and remember your preferences
Keep you signed in and maintain secure sessions
Understand which pages and products are most useful

Most browsers allow you to block or delete cookies through your settings. Please note that disabling essential cookies may prevent certain features — such as the shopping cart and checkout — from working properly.

5. Data Retention

We keep your personal information only for as long as we need it for the purposes described in this policy, or as required by applicable law. Order and transaction records are generally retained to meet tax and accounting obligations. When information is no longer required, it is deleted or anonymised.

6. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information, including encrypted data transmission (SSL/HTTPS) and restricted access to customer records. While we work hard to safeguard your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to, or request restriction of, certain processing
Withdraw consent for marketing communications at any time
Request a copy of your data in a portable format

To exercise any of these rights, email us at service@kasudy.com. We respond to privacy requests within the timeframe required by applicable law, and in any event within 1 business day of receipt during our service hours.

Contact for privacy matters
Email: service@kasudy.com
Service hours: Monday – Friday, 9:00 – 18:00 (GMT+8). Closed on Saturdays, Sundays and public holidays.

8. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.